Delivery & Returns

LAST ORDER DATES CHRISTMAS 2025

Made-to-order: 14th December 2025

Stock: 17th December 2025

STOCK ITEMS

Orders for Stock items to a UK delivery address, received before 11:30 am (Monday - Friday), are picked and packed the same day and shipped via a tracked service, which has an expected delivery of 2 working days. Orders received after 11:30 am they are shipped the next working day. Please note that this does not include the WOW! birthday books and Merry Christmas This Is Your Elf which are sent via a non-tracked service if ordered individually.

Stock items to a non-UK delivery address, received before 11:30 am (Monday - Friday), are also picked and packed the same day and shipped via a tracked service, however the delivery timescale depend on delivery location. After 11:30 am they are shipped the next day.

During busy periods such as Black Friday and Christmas, delivery may take a little longer, so please order early to avoid any disappointment.

MADE TO ORDER

All made to order items take up to 2-4 days to make and hand put together. They are shipped via a tracked service which in the UK has an expected delivery of 2-3 days. For non-UK delivery the expected date depends on the country the item is being sent to. 

ORDERING MULTIPLE ITEMS

If you order a Made To Order gift at the same time as a Stock item gift, these will be shipped to you in separate parcels to the timescales outlined above.

PACKAGING & POSTAGE

Nearly all of our products are sent out as letters or parcels and they rarely go missing as we use a tracked service, however if your order has not arrived within 3 working days of the expected delivery date, please check to see if you have been left a card. Should your order fail to turn up, or there is a problem with it, please do contact us and we will be delighted to help resolve your query.

CUSTOMS - DELIVERIES INTO THE EU

Following the introduction of GPSR which came into effect on the 13th December 2024 we are no longer able to ship our lovely gifts to the EU as we do not have a business representative or office based in Europe.

RETURNS

We want everyone to be happy with their gifts so if, for any reason, your order is not what you wanted or expected, please contact us via [email protected] or call +44(0)1225 866225.

We operate in accordance with the Consumer Protection Distance Selling Regulations.

CHANGE OF MIND

Should you wish to return a Stock item, we will only refund gifts purchased directly from us, provided they are returned within 15 working days from the date of the order in a re-saleable condition. The refund will not include the delivery charge.

Made To Order (including personalised) items cannot be returned.

The responsibility and cost for all returns lies fully with the purchaser. Please package the items carefully in cardboard and an outer waterproof layer to avoid damage in the post as we can only refund saleable items. It is always advisable to obtain a proof of postage and send your return to:

RETURNS @ FROM YOU TO ME
STUDIO 100, THE OLD LEATHER FACTORY
GLOVE FACTORY STUDIOS
HOLT, BA14 6RJ, UK

Please include a note with your order number and name so that we know who to refund.

Once received and checked, we will refund your account within 2 working days. 

DAMAGES

If your gift is damaged or faulty when it reaches you, or a mistake has been made, we will either fully refund you including the delivery charge or you may request a replacement. These conditions do not apply where the fault has been caused by normal wear and tear or by the customer.