Delivery & Returns
We want our customers to be happy with their purchases.
If, for any reason, you are unhappy with them, please contact us
UK +44 (0)1225 866225
We operate in accordance with the Consumer Protection Distance Selling Regulations.
All stock items are shipped within 48 hours Monday to Friday using Royal Mail first class postage.
We keep our delivery and packaging charges as low as we can and do not make a profit from these charges. The price varies on the delivery destination. The exact cost will be calculated in your shopping basket before you pay.
We offer FREE Delivery for all UK Orders of £35 or more.
PLEASE NOTE that if your Journal is a ‘non-stock’ item and is being printed especially for you these take five working days to be printed and bound at our UK printer before they are shipped to you. These 'non-stock' items will be shipped separately to standard stock items.
To be sure of delivery in time for any event, please allow sufficient time for this printing in addition to the delivery time to your chosen destination.
Any item that is printed especially for you will be shipped within the UK via Royal Mail's Tracked Mail service.
Non stock items normally take up to 7 working days to arrive, however during the pandemic these timeframes may be slightly longer due to reduced workforce and delays with Royal Mail.
From You To Me deliveries are not made duty paid, so additional local duty and taxes may need to be paid in certain countries to enable receipt of the goods. This is the customer's responsibility.
Delivery costs from our UK site
We will grant full refunds for items purchased directly from us provided you confirm to us in writing through email or letter that you wish to return the item/s, and the item/s are returned to us in re-saleable condition within 14 days of the date you receive the item/s. The refund will not include any delivery charge you originally paid up to a maximum of our standard delivery pricing only.
Personalised Journals are not re-saleable so will not be accepted as a ‘return’.
The responsibility and cost for the return of the item/s to us lies fully with you as the purchaser.
If only part of your order is returned, we will adjust the refund of any delivery charges based on the standard delivery charge for the item/s you keep.
If the product is in a damaged or faulty condition when it reaches you, or a mistake has been made in the shipping, we will either fully refund you including the delivery and packaging or you may request an exchange for a new or corrected product.
These conditions will not apply where the fault has been caused by normal wear and tear or by the customer.